Adjudicator's Office

The Adjudicator’s Office is a UK non-departmental public body which was set up in 1993, initially to look into complaints about the Inland Revenue (including the Valuation Office Agency). HM Customs and Excise and the Contributions Agency joined in 1995. From 2003 the office also took on complaints about The Insolvency Service. In April 2005, the role continued in relation to HM Revenue and Customs (HMRC), which was formed by the merger of the Inland Revenue and HM Customs and Excise.[1]

In March 2015, the Adjudicator was asked to become the independent reviewer for complaints about HM Treasury, Pension Wise. There were no complaints from Pension Wise during its first year. Following the move of Pension Wise to the Department for Work and Pensions (DWP), from 1 April 2016, Pension Wise complaints have been considered by DWP. There are plans for the Insolvency Service to transition its investigation of complaints in house.

The Adjudicator is an independent appointment agreed by the organisations for which she adjudicates.[2]

The first adjudicator was Barbara Mills. Her successor Judy Clements OBE completed a 7 year appointment in 2016 and Helen Megarry was appointed as Adjudicator from 11 April 2016.[3]

Further Information

References

  1. ↑ Adjudicator’s Office, The Adjudicator’s Office 2016 Annual Report is published today, published 12 July 2016, accessed 25 September 2016
  2. ↑ Adjudicator's Office, Annual Report 2014-15, accessed 25 September 2016
  3. ↑ Adjudicator’s Office, The Adjudicator’s Office 2016 Annual Report is published today, published 12 July 2016, accessed 25 September 2016
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