NCR Self-Service

NCR Self-Service, LLC (known as Kinetics until February 2008), a subsidiary of NCR Corporation, develops self-service software and hardware travel technology. Solutions for hardware include the TouchPort II C for airline check-in and ResortPort for hospitality self-service. Common Use Self-Service technology simplifies the check-in process by allowing passengers one common point of access for check-in.

History

The company was founded in 1988 by David Melnik and acquired by NCR Corporation in 2004. The Kinetics brand and past name has been officially put to rest by NCR in February 2008 and is known as NCR Self-Service, LLC. The company has been split up and downsized three times since July 2007 with NCR reorganizing. The various functions that are left are now being controlled by NCR Retail Division, Atlanta, GA (Hardware Engineering), Theresa Heinz (Program Management) in Lake Mary, FL. Engineering, Field Service, Customer Helpdesk, Accounting and IT are now being handled overseas.

Industry

• Kinetics, along with ARINC, IBM, IER, Materna, ServiceTec, SITA and Unisys, is a part of the IATA Common Use Self Service (CUSS) Management Group.

Management

• President: Theresa Heinz (Sept 2006 - June 2011)
• Past President: Hervé Muller (March 2006 - Sept 2006)
• Interim President: Michael Webster (May 2005 - March 2006)
• Founder and Past CEO: David Melnik (1988 - 2005)

Michael Webster fulfilled the role of "Interim President" for Kinetics during the period following the departure of David Melnik until a presidential successor was found. Mr. Webster still maintained his executive duties as VP of NCR Self-Service Retail Service Division while overseeing the Kinetics self-service operation.