NewVoiceMedia

NewVoiceMedia
Founders Ashley Unitt and Richard Pickering
Headquarters Basingstoke, England, United Kingdom
Area served
 International
Key people
  • Ashley Unitt, CTO
  • Jonathan Gale, CEO
  • Scott Sampson, CRO
Products ContactWorld
Services Cloud-based customer service
Revenue £44.5 million (2015)[1]
Website newvoicemedia.com

NewVoiceMedia is a cloud service company based in Basingstoke, England.[2] The company's ContactWorld platform uses customer contact technology as a cloud service by connecting customers through existing telephone infrastructures and using the internet to pass along previously collected client information to agents.[3][4][5] The company works in 128 countries and organisations including Qlik, Truphone, Parcelforce, RAC Limited and the Canadian Cancer Society.[4][6][7][8]

History

Ashley Unitt and Richard Pickering founded NewVoiceMedia in 2000.[2][3]

In May 2010, NewVoiceMedia received £4 million (US$63 million) in a Series A round of funding. The company received £2.5 million (US$40 million) in August 2011.[2] In 2013, it raised more than £35.2 million (US$55 million) with a £12.8 million (US$20 million) round in January. In September, it raised an additional £22.4 million (US$35 million).[5][6][9][10] By 2014, the company had raised more than £99 million (US$155 million) in funding including a £32 million (US$50 million) Series E in July of that year.[11][12] In 2014, NewVoiceMedia joined the Desk.com App Hub.[13]

In March 2015, Business Insider recognised NewVoiceMedia as one of the 13 enterprise cloud startups with the most venture capitalist funding.[14] In 2015, the London Stock Exchange named NewVoiceMedia was named one of the 1,000 Companies to Inspire Britain.[15]

NewVoiceMedia announced it had raised an additional £21 million (US$30 million) in funding in January 2016 from several venture capital funds and Salesforce.[16] The company's total funding has reached over $141.3 million since its inception, making it one of the most successful startup enterprises from the UK backed by Silicon Valley investors.[17]

References

  1. ↑ Fast-Growing Cloud Customer Care Specialist Raises $30 Million, 28 January 2016, Clancy, Heather, Fortune Magazine
  2. 1 2 3 Cardy, Todd (1 August 2011). "NewVoiceMedia closes £2.5 million second round". growthbusiness.co.uk. Vitesse Media. Retrieved 28 August 2015.
  3. 1 2 Chowdhry, Amit (10 July 2014). "Cloud-Based Virtual Call Center Company NewVoiceMedia Raises $50M". forbes.com. Forbes, Inc. Retrieved 28 August 2015.
  4. 1 2 Donnelly, Caroline. "RAC drives customer care to the cloud with NewVoiceMedia and Salesforce". computerweekly.com. TechTarget. Retrieved 28 August 2015.
  5. 1 2 Knowles, Jamillah (29 January 2013). "NewVoiceMedia raises $20 million to expand its cloud contact centre services in the US". thenextweb.com. The Next Web, Inc. Retrieved 28 August 2015.
  6. 1 2 Ludwig, Sean (29 January 2013). "Cloud call center biz NewVoiceMedia sings its way to $20M in new funds". venturebeat.com. VentureBeat. Retrieved 28 August 2015.
  7. ↑ Garfield, Richard (20 May 2015). "NewVoiceMedia grows international business by more than 500 per cent". hampshirechronicle.co.uk. Newsquest Media (Southern) Ltd. Retrieved 28 August 2015.
  8. ↑ Smilansky, Oren. "The 2015 CRM Service Elite: NewVoiceMedia Helps Cancer Charity with Fundraising Efforts". destinationcrm.com. Information Today Inc. Retrieved 28 August 2015.
  9. ↑ Lunden, Ingrid (9 July 2014). "NewVoiceMedia Raises Another $50M For Its Cloud-Based Contact Centers". techcrunch.com. AOL Inc. Retrieved 28 August 2015.
  10. ↑ Grant, Rebecca (19 September 2013). "NewVoiceMedia raises $35M to bring call centers to the cloud". venturebeat.com. VentureBeat. Retrieved 28 August 2015.
  11. ↑ "Deals of the day: NewVoiceMedia raises $50 million". fortune.com. Time Inc. 9 July 2014. Retrieved 28 August 2015.
  12. ↑ Wainewright, Phil (14 July 2014). "Wowcher customer service rings up a NewVoiceMedia makeover". diginomica.com. Diginomica Ltd. Retrieved 28 August 2015.
  13. ↑ "NewVoiceMedia Joins the Desk.com App Hub to Help Fast-Growing SMBs Leverage Customer Service to Accelerate Growth". techworld.com.au. IDG Communications. 25 November 2014. Retrieved 28 August 2015.
  14. ↑ Weinberger, Matt (17 March 2015). "The 13 enterprise startups with the most VC funding". businessinsider.com. Business Insider Inc. Retrieved 28 August 2015.
  15. ↑ "1000 Companies To Inspire Britain". lesg.com. London Stock Exchange. Retrieved 28 August 2015.
  16. ↑ NewVoiceMedia to spend big to go Stateside following $30m fundraise, 28 January 2016, Burn-Callander, Rebecca, The Telegraph
  17. ↑ More Money Into The Cloud As NewVoiceMedia Gets $30M For Its Contact Center Solutions, 28 January 2016, Lunden, Ingrid, TechCrunch
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