Pypestream

Pypestream
Industry Mobile applications
Founded 2015 (2015) in New York City
Founder Richard Smullen

Pypestream is a software company based in New York. It was founded in April 2015 by Richard Smullen, the co-founder of Genesis Media LLC.[1][2][3] In late December 2015, Pypestream's mobile application launched in beta.[2][4] By April 2016, the company had 500 businesses signed up and using the messaging platform, including Washington Gas and Billboard.[2][5] Pypestream has offices in New York City and San Francisco.[4] In 2016, the company was named in the Red Herring list of 100 most exciting startups in North America.[6] Pypestream announced a partnership with Discovery Health, the largest medical scheme administrator in South Africa, in order to include the Pypestream technology in the app for members of Discovery Health Medical Scheme.[7] By 2016, there were over 12,000 businesses using Pypestream. In July 2016, Pypestream partnered with Insurance Thought Leadership to create a messaging platform and chatbot specialized for insurance customer service.[8]

The Pypestream messaging platform aims to connect businesses with consumers. Each company account includes a "Pype" and "Streams" for various types of communications.[9] The application uses artificial intelligence and machine learning in order to automate customer service.[2][4][10]

References

  1. ↑ Anthony Ha (October 7, 2015). "Pypestream Raises $2M To Help Businesses Talk To Their Customers". Tech Crunch. Retrieved May 17, 2016.
  2. 1 2 3 4 Sara Ashley O'Brien (January 12, 2016). "Is this app the call center of the future?". CNN. Retrieved May 17, 2016.
  3. ↑ "Pypestream Closes $2M Seed Funding". Finsmes. October 9, 2015. Retrieved May 17, 2016.
  4. 1 2 3 João-Pierre S. Ruth (February 22, 2016). "Pypestream's CEO Talks Messaging Between Businesses and Consumers". Xconomy. Retrieved May 17, 2016.
  5. ↑ Lisa Johnston (January 25, 2016). "RIP Hold Times: Pypestream Bringing Customer Service Into The Digital Age". Twice. Retrieved May 17, 2016.
  6. ↑ "Red Herring Crowns Top 100 North American Winners". Red Herring. June 14, 2016. Retrieved August 5, 2016.
  7. ↑ "Innovative customer service solution for South African medical scheme members". Discovery Holdings. June 7, 2016. Retrieved August 5, 2016.
  8. ↑ Khari Johnson (July 29, 2016). "Chat startup Pypestream to advise major insurance companies". VentureBeat. Retrieved September 26, 2016.
  9. ↑ Anthony Ha (November 11, 2015). "Pypestream Offers Consumers A New Way To Chat With Businesses". Tech Crunch. Retrieved May 17, 2016.
  10. ↑ Christopher Mohr (January 26, 2016). "Customer-Friendly Pypestream System Slashes Labor Costs". Omnichannel Experience. Retrieved May 17, 2016.
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